top of page

Career Opportunities

Top

Thank you for your interest in employment with the Housing Rights Center (HRC). HRC is currently accepting applications for the following position(s):​​

Rental Assistance Intake Screener

The Housing Rights Center ("HRC") is seeking a Rental Assistance Intake Screener to serve residents of Los Angeles County to help tenants apply for rental assistance. The Housing Rights Center (HRC) mission is to actively support and promote fair housing through education and advocacy, to the end that all persons have the opportunity to secure the housing they desire and can afford, without discrimination based on their race, color, religion, gender, sexual orientation, national origin, familial status, marital status, disability, ancestry, age, source of income, or other characteristics protected by law. HRC serves L.A. City, L.A. County, and parts of Ventura County. HRC has a full-time staff of 42 and offers the following services: (1) Housing Discrimination Complaint Investigation, (2) Legal Services, (3) Outreach and Education, and (4) Landlord/Tenant Counseling. The Rental Assistance Intake Screener will work a hybrid schedule, with a minimum of two (2) days expected in-office at HRC’s Pasadena office. They may also be expected to work on occasion at other Los Angeles area locations (including our main office), on an as-needed basis to help provide coverage for walk-in services. This is a full-time temporary position that may transition to permanent full-time*.

RESPONSIBILITIES: 

  • Respond to tenant calls and emails to provide them with information on various legal issues and/or direct to other resources as appropriate.

  • Provide walk-in support at HRC’s Pasadena, Lake Avenue office at least two (2) days per week. Additional in-office days may be accommodated according to employee preference and workspace availability.

  • Conduct client intake interviews and related follow-up conversations, adapting communication approaches depending on client’s needs. Translation services are available to help translate on phone calls.

  • Monitor incoming referrals for rental assistance, and timely engage in screening process.

  • Follow-up with clinic/workshop attendees to distribute relevant resources and conduct rental assistance screening as applicable.

  • Track client intake across several reporting tools, taking care to update information as appropriate.

  • Provide timesheet reports and update case management reports monthly.

  • Assist tenants to complete rental assistance applications.

  • Review rental assistance applications, which includes the following: review submitted applications, ensure all required documentation are submitted, coordinate with supervisor(s) to ensure the applications are complete, and work with supervising staff to ensure applications are ready for final review.

  • Ensure tenants have the necessary documents to submit their rental assistance application, which may include assisting applicants to scan, and upload required documentation.

  • Participate in education, outreach, and promotion of the rental assistance programs at HRC.

  • Drafts routine correspondence and emails.

  • Answer questions or following up with tenants or landlords over the phone or by email.

  • Maintains quality filing and communications systems including electronic document management and archiving files.

  • Provide assistance and support to staff with other ongoing projects.

QUALIFICATIONS:

  • A demonstrated sincere interest in helping others.

  • Strong people and customer service skills.

  • Strong written and verbal communication skills.

  • Good problem-solving skills and proactive communication.

  • Able to adjust to new information or changes in processes.

  • Computer literate, especially with Microsoft suite.

  • Reliable and detail oriented.

  • Case management experience preferred.

  • Experience in interviewing and providing trauma-informed assistance preferred.

  • Knowledge of landlord/tenant laws preferred.

SALARY AND BENEFITS:

  • Salary range is $52,000-$54,000, depending on experience. HRC offers an excellent benefits package including health, vision, and dental insurance. A 403(b) retirement plan with employer contribution is available after one year of employment. A generous paid holiday, vacation, and sick leave package is also provided.

* This position is part of a special program created using designated funds. There is no assurance of ongoing funding or employment beyond June 31, 2025.

​​

APPLICATIONS: 

Please e-mail or mail a resume AND cover letter (no phone calls, please) describing your interest and qualifications to:

Stephanie Chandler, Supervising Attorney
E-mail: Schandler@housingrightscenter.org

Mail:    Housing Rights Center, 3255 Wilshire Blvd., Suite 1150, Los Angeles, CA 90010

 

DEADLINE: Open until filled. (but strongly encouraged to apply early)

HRC IS AN EQUAL OPPORTUNITY EMPLOYER​

Housing Tester (Undercover housing shopper)

To apply, please email a resume and a brief cover letter describing your skills and interest in the position to Laurel Steven at lsteven@housingrightscenter.org.

Are you interested in pro bono or other volunteer opportunities with HRC? Visit our Volunteer page

Housing Tester (Undercover housing shopper)

The Housing Rights Center ("HRC") is seeking Tester/ Tester Coordinators to help uncover differential treatment by inquiring about rental listings and then reporting their experiences. HRC is the nation’s oldest and largest non-profit fair housing organization.  Our mission is to actively support and promote fair housing through education and advocacy, to the end that all persons have the opportunity to secure and protect the housing they desire and can afford, without illegal discrimination.  The Tester/Tester Coordinator will work both remotely from home and at HRC’s Los Angeles office and will occasionally conduct site visits. Fair housing testing is a strategy used to determine whether people looking for housing are being treated differently based on their membership in a protected class.  Testing allows one to measure and document differences in the quality, content, and quantity of information and services provided to seekers of housing.  Testing is one of the best ways to confirm whether a housing provider may be breaking fair housing law. There a few tester positions available ranging from full-time to part-time.* Testers from all demographic backgrounds are needed and, therefore, encouraged to apply.

Testers play the role of a person seeking housing in person, by phone or email. They must be objective observers, accurate reporters, and truthful witnesses, as they will report about their experience.

Who are we looking for:

  • Reliable individuals able to work full-time or part-time, good observational and recall skills and the ability to write clear, objective statements.

  • We use test results to file complaints against landlords who have violated the law. Conducted tests will potentially be used as evidence in these cases so to ensure the integrity of our test results, we need people who understand the commitment and will be thorough and timely in their assignments.

RESPONSIBILITIES: 

  • Work closely with staff to investigate for housing discrimination primarily in apartment rentals, including: 

    • Coordinating, analyzing, and conducting tests (comparing the treatment of tenant applicants)

    • Timely submitting written statements and testing data and compiling complete case files

    • Taking witness statements and surveying tenants 

    • Assist with tester recruitment and training. 

    • Conduct research on listings 

QUALIFICATIONS: 

  • Excellent observational and recall skills with a superior attention to detail and accuracy.

  • Excellent time management skills and strong written and verbal communication skills (in English). 

  • Must be well organized, able to meet deadlines and be a strong team member. 

  • Access to reliable transportation with ability to travel throughout LA County and with proof of car insurance

  • Have reliable internet, phone access, and transportation to conduct testing and site visits.  

  • Pre-hire: Must successfully complete a 2-3 hour training session and complete and submit a practice test.

  • Due to federal funding requirements, testers must not have any felony convictions or convictions for any crimes involving fraud or perjury in the last 7 years. 

BENEFITS: Competitive salary and an excellent benefits package including medical, dental, and vision.  Reimbursed mileage. 

APPLICATIONS:

Please e-mail a resume and cover letter (no phone calls, please) describing your interest and qualifications to:

Bradley Thomas, Project Manager; E-mail: bthomas@housingrightscenter.org
Or mail to:  Bradley Thomas, Housing Rights Center, 3255 Wilshire Blvd., Suite 1150, Los Angeles, CA 90010 

Tester
bottom of page